One of the best features is the Service Desk Screen, it gives us an instant overview of what work needs to be completed. The overview features has meant that all members of our office team can tell at a glance what stage a job is at, allowing staff to pick up seamlessly where others have left to get a job done.
Since going live in 2010, our work has finally become organized. Everything is now in one place. Jobs, Gas Safety certificates and invoices all in the same place and easy to find.
Gone are the telephone calls trying to get hold of engineers to pass them instructions and details – now everything is sent using JobLogic Mobile and we can see what engineers are working on in real-time. JobLogic Mobile is already paying for itself by eliminating paperwork and saving staff hours of work.
We have more control over the job process than ever before and subsequently the relationship we have with our clients has improved. We are able to work in true partnership with customers, which is vital when you are working as contractors within their businesses. We can foster lasting relationships built on transparency and trust that jobs are being completed to schedule.
JobLogic Mobile has eliminated paperwork from our service operation. Engineers collate all data on their PDA, including timesheets and signatures. Our time to invoice has reduced significantly and we can offer our clients electronic documents on demand.
The biggest benefits for us have been the reduced man hours within admin and improved response times - all due to the process consistency that has been enabled through the use of JobLogic. Before we would have to wait for engineers to have an opportunity to visit the office before receiving the job sheets, where some information may be missed and occasionally illegible. Now our engineers are guided through the form on the screen and accurate information can be recorded.
Using JobLogic mobile has made us more efficient and our customers are satisfied with the real-time visibility they have over work. We can make the most of an engineer’s time, costs have been cut and staff spend less time organising paperwork – all a great value to the business.
As a recent company startup I looked around a various solutions as I want to give the us the right platform on which to start the business. I opted for JobLogic because as it’s modular it will grow as we do, the other big factor was the ability to complete gas safety forms electronically and allow landlords to access the JobLogic web portal.
Prior to using JobLogic, we struggled with handwritten, individual job sheets for each job, every day. This was the catalyst because one engineer could have up for 8 jobs a day meaning heaps of paperwork was necessary. If we were running our business on paper like before, there’s no way we’d be able to handle the increasing amount of work we are able to do now we use JobLogic.
Before JobLogic we were using four separate applications to keep track of things, now everything is to hand in one package. We're not really sure how we worked without it, it is easy to use and does everything from booking in jobs to all the reporting we could ever want.
I looked at other software packages that were specifically designed for the gas industry, but none of them really stood out. One of the main reasons I chose JobLogic was that the cost was subscription based, so we have the ability to give it a try without breaking the bank. We made the right choice as the software does exactly what it says on the tin.
An absolutely fantastic product, a must for any service company who wants to save money and increase cash flow. We now have more control on a national level. We can see the live status of any job at any time and, on a real-time basis, control and monitor our engineers. As a result, the business is running much more efficiently, saving on paperwork and unnecessary journeys to the office..